Decide if the apology should be verbal or written. A verbal “I’m sorry” is more personal, but may lead to confrontation. A written apology is sometimes easier because you have a chance to re-write and it gives the other person a chance to think about the apology before they respond
Make a genuine apology. Anyone can shout out an apology as they are taking the parking place you have been waiting for. A forced or fake apology will do more harm than good. A genuine apology means to take responsibility for our actions with no hidden obligations or expectations. Phrase it carefully to make sure you are not doing more harm.
Taking responsibility of your act without excuses to let them know you understand your actions have caused hurt. Don’t defend or justify the situation. If you start offering excuses, it will sound like you aren’t apologizing at all and you are not ready to take responsibility
Make a commitment to change. Assure them you have learned your lesson and won’t do it again. There is no reason to apologize for something you know you will continue to do.
Acknowledging the hurt or damage the other person feels. The person must know their feelings are validated and you understand the importance of the situation.
Ask for forgiveness at the end of the apology to allow the buyer a chance to respond. If necessary, you may need to offer restitution for your actions.
Prepare for an awkward conclusion. Hopefully, your apology will be followed by a counter apology or forgiveness. However, not everyone will be prepared to sing Kumbaya with you. Some people will need time to think about what you have said and others will respond in a hostile way. This is out of your control. If the recipient does not respond in a positive way, you will know you did everything possible to fix the situation.
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