Think about what happened and what it is you are sorry for doing.
Write down your apology; this will help you organize your thoughts and calm your nerves.
Practice what you plan to say until you feel comfortable with it.
State clearly what it is you are sorry for doing.
Acknowledge your actions without making excuses.
Share your feelings about what happened – avoid blaming, exaggerating or saying empty words.
Listen to the other person’s response without getting defensive.
Offer to make amends if appropriate.
Move on. Once you’ve apologized, let it go.