‘There’s actually somebody doing this!’
Turns out, 30-percent of a 911-dispatcher’s job in San Francisco involves handling accidental butt dials. Google researchers took on the task to shadow 911 dispatchers in the city, where they discovered that a third of the calls received were accidental, rather than actual emergencies. Protocol says dispatchers must return all calls and leave a voicemail if there’s no answer, which means they invest just over a minute per accidental call. Google also surveyed dispatchers, and described “butt-dials” as the largest “pain point” of their work day.
How many butt dials do you get a week…month?
